RETURNS POLICY

We sincerely hope you are satisfied with your purchase, however if you are not for whatever reason we will happily exchange your unworn item providing it is still in resellable condition. Please contact info@austinwunderland.com

If you receive a faulty item, please let us know via email within 14 days of receipt. Please contact info@austinwunderland.com

We cannot refund your postage costs unless product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 14 days of receipt. We cannot give any credit/assistance after this time period. Please make sure that you have carefully reviewed your order before finalising your purchases.

For more information, or if you are unsure if you are eligible for credit exchange please contact info@austinwunderland.com

Please note all sale/discounted items are final and not valid for a refund. Exchange for a sale item can be offered provided the item is in stock.

Please make sure that you have carefully reviewed your order before finalising your purchase. 

UK RETURNS / R.O.W RETURNS : We recommend choosing your most reliable service and sending your parcel tracked. We cannot be held responsible for missing parcels.

To download a returns form simply CLICK HERE Print this off, fill it in and include it in your return. 

 

RETURNS ADDRESS:

Unit 14, Jolt Studios First floor Kings house, Kings square, 27 St Aldate Street, Gloucester, GL1 1RP

Please email info@austinwunderland.com before returning stating the reason and order number.

  

In order to return an item, you must meet the following : 

• The return must be sent back within 7 days of the delivery date.
• The Return form must be printed out (fully completed) and sent back with your parcel.
• The item must be in its original, unused, unaltered and unwashed condition.
• The item must be returned with tags and packaging intact.

We are unable to refund your original or return postage costs unless the product is incorrect or faulty due to a manufacturing error.