We aim to manufacture and process orders within 21 working days. Each order is handmade in our UK based studio and will be processed and packed with the greatest care and hygiene. 

Tracking information will be provided on all orders which is included in the shipping confirmation emails sent once the order has been shipped.

Please note that the customers will always be responsible for paying any import bills they may receive.

 

BREXIT POLICY

As of the 31st December 2020, the U.K. left the European Union which has resulted in changes when shipping to the European Union.

Countries in the European Union may incur an import tax or vat bill from local customs. The rate at which you are charged is dependent on the country in which you are receiving your goods. We recommend you visit your relevant government website for more information.

We are unable to arrange for the payment of any import/export bills and it is your responsibility to ensure this is paid.

Please note that whilst such additional charges are unavoidable, we have endeavoured to reduce the financial implications for our valued customers, including by reducing our pricing by 20%. This reduction has already been applied to all products over the value of £100.

We are very grateful for the loyal support we receive from our customers and we will keep this policy updated as and when there are changes. 

 

RETURNS POLICY

We sincerely hope you are satisfied with your purchase, however if you are not for whatever reason we will happily exchange your unworn item providing it is still in resellable and unworn condition. Please contact info@austinwunderland.com

Underwear/Swimwear items cannot be refunded unless there is a fault in manufacturing or you have received the wrong item. 

If you receive a faulty item, please let us know via email within 14 days of receipt. Please contact info@austinwunderland.com

We cannot refund your postage costs unless product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 14 days of receipt. We cannot give any credit/assistance after this time period. Please make sure that you have carefully reviewed your order before finalising your purchases.

For more information, or if you are unsure if you are eligible for credit exchange please contact info@austinwunderland.com

Please note all sale/discounted items are final and not valid for a refund. Exchange for a sale item can be offered provided the item is in stock.

Please make sure that you have carefully reviewed your order before finalising your purchase. 

UK RETURNS / R.O.W RETURNS : We recommend choosing your most reliable service and sending your parcel tracked. We cannot be held responsible for missing parcels.

To download a returns form simply CLICK HERE 

Print this off, fill it in and include it in your return. 

 

RETURNS ADDRESS:

Unit 14, Jolt Studios First floor Kings house, Kings square, 27 St Aldate Street, Gloucester, GL1 1RP

Please email info@austinwunderland.com before returning stating the reason and order number.

  

In order to return an item, you must meet the following : 

• You must confirm the return within 14 days by sending the returns form to info@austinwunderland.com
• The returned item must be sent back within 14 days of the delivery date.
• The Return form must be printed out (fully completed) and sent back with your parcel.
• The item must be in its original, unused, unaltered and unwashed condition.
• The item must be returned with tags and packaging intact.

We are unable to refund your original or return postage costs unless the product received is incorrect/faulty.